thermal process equipment specialists

+44 (0) 1252 876123

sales@braude.co.uk

BRAUDE offer a repair and replacement service for damaged items.

Returning an item

 

Please follow the following procedure for returning any item to us:

 

  1. Contact our sales department either by phone or email (sales@braude.co.uk)
  2. We will send you a form for completion and return to us by email.
  3. You will be issued with a returns reference
  4. Return the item to our factory at the following address:
    Heatrod Elements Ltd
    Unit 10, Top Deck
    Smethurst Lane
    Bolton   BL4 0AN
  5. We will inspect the item and advise you the cause of failure
  6. In the case of warranty we will repair or replace the item free of charge
  7. In the case of a chargeable replacement we will issue a quotation for replacement for you to issue a purchase order.

 

Returns Policy

 

Any BRAUDE product that needs to be returned must comply with our returns policy.

We will send you a form for completion, or you can download a form here. Please email the completed form to sales@braude.co.uk

New or unused items should be returned in the original packaging with a note describing the reason for return.

BRAUDE also offer an inspection and repair or replacement service for products that have failed in use.

Used products must comply with the following when returned:

  1. Units returned to BRAUDE must be properly cleaned, sealed and packaged and are not contaminated with or contain any dangerous chemicals.
  2. A note advising the chemicals in which the units have been used is to be included inside the package, with as much information as possible about the process and the failure.

A charge will be made for units received by BRAUDE, which require cleaning.

BRAUDE reserve the right to return any product that does not comply with the above without inspection.

 

 

 

BRAUDE a trading division of Heatrod Elements Ltd
Unit 5 Wellington Business Park

Dukes Ride | Crowthorne | RG45 6LS

 

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Braude equipment is used worldwide in heavy industry, in
factories, laboratories, and harsh environments such as
chemical processing and marine applications.