Replacements and Returning a product

Replacement Service

BRAUDE offer a replacement service for products that have failed in use:

  1. Unit must be less than 3 years old and not have been replaced or repaired before.
  2. This shall be verified from the serial number database or from the customer file.
  3. If older than 3 years, you will be offered a replacement at a discounted price. You do not have to return the old product.
  4. This only applies to Heaters, Controllers and Pumps.
  5. Heat exchangers may be returned for repair.

Returns Procedure

The only time a product should be returned is if you are claiming replacement or repair under warranty. Then please follow the returns procedure below:

  1. Contact our sales department either by phone or email [email protected] and provde the serial number of the product you wish to return.
  2. We will send you a form for completion, or you can download a form here Word, 630 kB.. Please email the completed form to [email protected] - you will be issued with a returns reference.
  3. Return the item to our factory at the following address:

    Heatrod Elements Ltd
    Unit 10, Top Deck
    Smethurst Lane
    Bolton BL4 0AN

  4. If you've changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions explained on this page.
  5. Units returned to us must be properly cleaned, sealed and packaged and are not contaminated with or contain any dangerous chemicals.
  6. A note advising the chemicals in which the units have been used is to be included inside the package, with as much information as possible about the process and the failure. A charge will be made for units received by BRAUDE, which require cleaning. BRAUDE reserve the right to return any product that does not comply with the above procedure without inspection.
  7. On receipt we will inspect the item and advise you the cause of failure.
  8. In the case of warranty we will repair or replace the item free of charge.
  9. In the case of a chargeable replacement we will issue a quotation for replacement for you to issue a purchase order.

Returns Form